Returns of plain products are accepted if returned within 14 days of receiving the shipment. Refunds, less the shipping and restocking fee (if applicable, see below) will be issued to the payment used to place the order within 5 business days of receipt. Shipping charges are non-refundable for undelivered, unclaimed, or refused packages unless we made an error. 

Returns must be in saleable condition, or a refund will not be processed. The outer and inner cartons that the items are packaged in are considered to be part of the product. Please do not discard, deface or destroy the cartons. 

Samples' orders are non-refundable and are not eligible for returns.

International customers wishing to return an item should contact Customer Service prior to shipping. 

Send Returns To:  
Attn: Returns/Order# XXXXXX 
Folders.com 
1200 Kinne Street 
Gate 7 
EAST SYRACUSE, NY 13057 

You may use any delivery service (USPS, UPS, FedEx, DHL, etc), but be sure to ship via a trackable method to ensure Folders.com receives your return. 

If a shipment is refused, the carrier will return the package(s) to Folders.com. The customer is responsible for the cost of both the outbound shipping and the return shipping, and that amount will be deducted from any credit the customer is due. The restocking fee may also apply. 

There is a 25% restocking fee for all returns, which will be waived if a replacement order is placed. 

We do not accept returns of printed items unless Folders.com is the responsible party for the printing error. 

If you send back a return that is not eligible for a refund, it is your responsibility to pay an additional shipping charge if you would like the product back again. 

Variation in Stocks, Colors, and Weights:

At Folders.com, we offer a wide range of material options for our products, including various paper stocks and colors. It's important to note that stocks weights and colors can vary across different options. While we strive to maintain consistency in our products, slight variations may occur due to factors such as manufacturing processes and supplier availability.

Specific Requirements for Custom Orders:

When placing custom orders, customers are encouraged to provide as many details as possible regarding their preferences for colors, materials, and any other specifications. This helps us ensure that the final product aligns with the customer's expectations. Failure to provide specific requirements may result in variations in color or weight that are beyond our control.

Review and Approval of Samples:

Customers who receive samples of our products are responsible for reviewing and approving them before placing their orders. By approving the samples, customers acknowledge that they have reviewed the quality, colors, and materials of the products and are satisfied with them. Customers are also encouraged to provide images or descriptions of any specific features they would like to replicate in their final order.

Limitations of Liability:

While we make every effort to fulfill orders according to customer specifications, we cannot be held responsible for slight variations in color or weight if specific requirements were not provided with the order. Customers are responsible for ensuring that their orders meet their desired specifications, and we recommend providing detailed instructions to avoid any discrepancies.

Contact Us:

If you have any questions or concerns regarding our products or the customization process, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your experience with Folders.com is seamless and satisfactory.

By placing an order with Folders.com, you agree to abide by these terms and conditions.

These updates clarify our policies regarding variations in stocks, colors, and weights, as well as the importance of providing specific requirements for custom orders. They also emphasize the customer's responsibility for reviewing and approving samples before placing orders.

Cancellation Policy for Custom Orders:

Once a plain, printed, or custom order enters processing or production, modifications or cancellations are not feasible. Your cooperation and understanding are appreciated.

Exchanges for items of the same quantity or value are processed without a restocking fee.  Place your new order online and include your new order number on the return slip of the original order.  Please note: Customers are responsible for return shipments of the original items. Refunds do not include costs for the original shipment or costs incurred upon return shipment. 

If the replacement item is of higher value, you will be charged the difference between the replacement item over the original item value. For example: If you purchased 100 envelopes for $30.00 and exchanged the 100 envelopes for an item valued at $40.00, you would be charged the difference of $10.00.

If the replacement item is of lesser value, you will be refunded the difference of the original item, less the replacement item value.  For example: If you purchased 500 envelopes for $80.00 and exchanged the 500 envelopes for an item valued at $60.00, you would be refunded the difference of $20.00. 

Send Exchanges To: 
Attn: Exchanges/Order# XXXXXX 
Folders.com 
1200 Kinne Street 
Gate 7 
EAST SYRACUSE, NY 13057 

You may use any delivery service (USPS, UPS, FedEx, DHL, etc), but be sure to ship via a trackable method to ensure Folders.com receives your return.