Terms & Conditions
There is a $75.00 cancellation fee, plus any fees for any additional work that has been done.
A quotation not accepted within thirty (30) days is subject to review.
Acceptance of an order shall not be effective until approved and acknowledged by the Folders.com Sales Team. Acceptance by Folders.com Sales Team may be either by notification to the client or by commencing to produce work on the merchandise ordered. Canceled orders require compensation for incurred costs and related obligations.
Experimental work performed at the customer’s request, such as sketches, drawings, composition, plates, presswork, and materials will be charged for at current rates and may not be used without the consent of Folders.com.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided by the customer. Folders.com can re-quote a job at the time of submission if the artwork or other input materials do not conform to the information on which the original quotation was based. Stock or standard material changes may occur due to changes in vendors, mills, or other third parties. Customers should request the appropriate proof to justify material specifications. Pre-Press proof terms are applicable. Folders.com is not responsible if material appearances provided on the website(s) differ from actual material appearances.
Artwork, type, plates, negatives, positives, and other items when supplied by Folders.com shall remain their exclusive property unless otherwise agreed in writing. Sketches, copies, mock-ups, and all preparatory work created or furnished by Folders.com, shall remain their exclusive property and no use of the same shall be made, nor any ideas obtained there-from be used, except upon compensation to be determined by Folders.com.
It is the customer’s responsibility to maintain a copy of the original file. Folders.com is not responsible for accidental damage to media supported by the customer or for the accuracy of furnished input or final input. Until digital input can be evaluated by Folders.com, no claims or promises are made about Folders.com's ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing or programming needed to utilize customer-supplied files will be charged at prevailing rates.
Alterations include all work performed in addition to the original specifications. Such additional work shall be charged at current rates. Additional charges will be properly documented.
If requested, proofs will be submitted with an original copy for the customer's review and approval. It is the customer’s responsibility to check the proof carefully and to notify the Folders.com team immediately of any errors. It is crucial that the customer checks every detail including, but not limited to, correct fonts, images, spelling, punctuation, logos, addresses, phone numbers, emails, web addresses, missing images, missing text, company name, positioning of all items, etc. Corrections are to be made on the “master set” and on the proof form(s), then returned to the Folders.com team, marked “As Is” or “Changes Required” and signed by the customer. The Folders.com team must have the customer’s approval in writing on our proof form before we can proceed with the order.
If additional proofs are desired, requests must be made when proofs and/or proof forms are returned. Folders.com regrets any undetected errors that may occur in the finished product
but will not be held responsible for those errors if they were evident on the proof approved by the customer. Folders.com shall not be responsible for errors if the customer has not ordered
or has refused to accept proofs or has failed to return proofs with an indication of changes or has instructed the Folders.com team to proceed without submission of proofs or proof
waiver. The customer’s approval and signature on our proof form, or waiver of proof either verbally or in writing, is evidence of the customer’s acceptance of all artwork and/or production specifications and is legally binding. By the customer’s signature on the quote and/or order form, the customer agrees to these terms.
Unless specifically provided in the Folders.com team’s quotation, the costs for press proofs will be charged to the customer at current rates. Any changes, corrections, or lost press time due to the customer’s change of mind or delay will be charged for at current rates.
A color proof is used to simulate how the printed piece will look. Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operation, a reasonable variation in color between color proofs and the completed job is to be expected and shall constitute acceptable delivery.
Overruns or Under Runs
Overruns or under runs not to exceed 10% on quantities ordered up to 10,000 copies and/or the percentage agreed upon over or under quantities ordered above 10,000 copies shall constitute acceptable delivery. Folders.com will bill for the actual quantity delivered within this tolerance. If the customer requires guaranteed “no less than” delivery, the percentage tolerance of coverage must be doubled and charged at prevailing rates.
Scheduled delivery dates are not guaranteed based on customer delays in the artwork, order, proofing and uncontrollable delays from subcontractors or freight carriers, or environmental effects. Unless otherwise specified, the price is quoted for a single shipment, without storage. Order pricing is based on continuous and uninterrupted delivery of the complete order, unless specifications distinctly state otherwise. Charges related to delivery from the customer to Folders.com, or from the customer’s supplier to Folders.com are not included in any quotations unless specified. Special priority or pickup or delivery service will be provided at current rates upon the customer’s request. Materials delivered from the customer or his suppliers are verified with delivery tickets as to cartons, packages, or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and Folders.com cannot accept liability for a shortage of supplier’s tickets. Titles for finished work shall pass to the customer upon delivery, to the carrier at the shipping point, or upon mailing of invoices for finished work, whichever occurs first.
No use shall be made, except by written permission of Folders.com for all use of this work and for any derivation of ideas from it and compensation (if any) to be determined by Folders.com.
Paper Stock, camera copy, film, color separations, and other customer-furnished materials shall be manufactured, packaged, and delivered to Folders.com specifications. Additional costs due to delays or impaired production caused by specification deficiencies shall be charged to the customer. The customer-supplied paper must be delivered according to the specifications furnished by the provider. These specifications will include correct weight, thickness, pick resistance, and other technical requirements. Artwork, film, color separations, special dies, tapes, disks, or other materials furnished by the customer must be usable by the provider without alteration or repair. Items not meeting this requirement will be repaired by the customer or by the provider at the provider’s current rates.